FAQ's
Have more questions about our products and policies? Find answers the here.
Shipping & Delivery
How long will it take to receive my package?
How long will it take to receive my package?
Once shipped, delivery usually takes between 5-8 business days depending on your location.
I did not receive an order confirmation email?
I did not receive an order confirmation email?
If you couldn't find the confirmation or shipping email, you can definitely find them in the spam or promotions folder of your email. Those emails are sent automatically from our server, so sometimes they may end up in your email spam folder (or may arrive via SMS if you entered the phone number).
How can I manage my order?
How can I manage my order?
To manage a confirmed order, please contact customer support at hello@lorenebeauty.com
Where is my order?
Where is my order?
To track a shipped order, please visit our ‘Track Order’ page here and insert your tracking number.
Product
I have very dry lips. Is this the right product for me?
I have very dry lips. Is this the right product for me?
Yes. Lorene works like a tinted balm, not a drying lipstick. It hydrates your lips while giving them color, so they stay soft all day.
Will the shade really adapt to my lips?
Will the shade really adapt to my lips?
Yes. Lorene's formula reacts to your skin's pH to create a shade that naturally enhances your complexion. No more guessing which color to pick. It works with your lips, not against them.
How long does the shade last?
How long does the shade last?
Once fully developed, the shade lasts up to 8+ hours. Water-resistant and fades evenly, leaving no stains.
Is the color-changing formula safe?
Is the color-changing formula safe?
Yes. The formula contains a pH-reactive pigment that adapts to your lips' natural chemistry, creating a shade that is uniquely yours. Dermatologically tested, paraben-free, and enriched with hyaluronic acid, vitamin E, and squalane. Safe even for sensitive lips
Ingredients
Ingredients
Lorene combines a skin-identical moisture-sealing complex with beeswax to protect your lips, and vitamin E and hyaluronic acid for intense hydration. Enriched with 24-karat gold particles for a luxurious finish and antioxidant benefits.